In a bid to enhance accessibility and affordability across its transportation network, the Regional Transportation District, or RTD, has rolled out an expansion of its LiVE program, offering income-based fare discounts to commuters.
Effective March 1, the LiVE program offers participants a 50% discount on fares throughout RTD’s service area. Designed to alleviate the financial burden of travel costs. This initiative aims to ensure that transportation barriers no longer hinder access to essential services and opportunities.
This program, introduced in a recent presentation led by RTD’s Market Development Supervisor Jyotsna Khattri and Sales Manager Theresa Rinker, promises to reshape the commuting landscape for thousands across Colorado. RTD LiVE Eligibility Specialist at Denver Human Services, David Taylor, outlined the application process, emphasizing its simplicity and efficiency.
“The LiVE program represents a significant step forward in our ongoing efforts to enhance transportation accessibility,” Khattri said. “With LiVE, we are not just offering discounted fares, we are providing a lifeline to individuals and families.”
One significant change introduced with the LiVE program is the adjustment of the household income poverty level, widening the eligibility criteria and extending benefits to a broader demographic. The household income poverty level was raised to 250%, and the removal of age restrictions allowed individuals 20 and older to apply.
Furthermore, RTD has streamlined the fare system, simplifying the fare categories to standard and airport fares, eliminating confusion for passengers. Additionally, discounts under the LiVE program now apply to Access-a-Ride services, enhancing accessibility for individuals with disabilities.
For those applying for LiVE, the process is accessible through the Colorado State benefits site, PEAK. Applicants are required to provide basic documentation, including a recent photo, and upon approval, receive their LiVE eligibility card by mail.
Customers can also opt for the convenience of applying by phone. Once enrolled, a plethora of fare options become available, ranging from single-use passes to monthly passes, all at a fraction of their original cost.
Rinker clarified that the LiVE discount card is not a payment method but serves as proof of eligibility for discounted fares. The card remains valid for one year from the date of approval, and applicants can renew it by submitting a new application.
“It is just proof of eligibility that allows them to use a discounted product,” Rinker noted. “Customers have the option of using the RTD MyRide app ... or purchasing paper products available at various outlets.”
Taylor outlined the application procedure, underscoring the importance of timely submission and the inclusion of necessary documentation, such as proof of income and a photo. Taylor also mentioned the support available for applicants, including assistance from the RTD LiVE team and community service organizations.
“For the most part, for the LiVE applications, it only takes about 15 to 20 minutes on average to complete an application,” Taylor stated. “LiVE is a discount for qualified households, mainly for the primary qualification being income.”
Khattri announced an upcoming LiVE open house scheduled for March 19 at 1660 Blake Street in Denver. The event aims to provide a platform for engagement and address community needs. She encouraged community involvement in suggesting locations for future events, highlighting the program’s commitment to accessibility and engagement.
“We’ll be out in the community holding these open houses. People can come in and just chat with us and ask us different questions,” Khattri said. “The schedule will be all posted online, and also we’ll reach out to you guys to let you know when that comes up.”
